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Privacy Policy

Aloft Pools (“we”, “our”, “us”), operated by Mode Living Pty Ltd ACN 135 920 062, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with us — including through our website, Facebook lead forms, and any other digital channels.

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1. What Personal Information We Collect

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We may collect the following types of personal information:

  • Your name

  • Email address

  • Phone number

  • Residential address or site address

  • Details related to your pool enquiry (e.g. backyard layout, access details, preferences)

  • Any information you submit via Facebook Lead Forms, website contact forms, or direct email

  • Technical data such as IP address, browser type, and site activity (via cookies and analytics tools)

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2. How We Collect Your Information

We collect your personal information when you:

  • Submit a form on our website

  • Complete a Facebook or Instagram Lead Ad form

  • Contact us via email, phone, social media, or in person

  • Interact with our website (automatic collection via cookies/analytics)

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3. Why We Collect Your Information (Use & Purpose)

We use your information to:

  • Respond to your enquiries

  • Provide quotes, site assessments, and product information

  • Process orders and manage customer relationships

  • Improve our website, marketing, and services

  • Send updates, offers, or follow-up messages (you can opt out anytime)

  • Comply with legal and regulatory obligations

 

4. How We Store & Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically in secure systems including MYOB, email servers, CRM platforms, and cloud tools used in the course of our business.

 

5. Disclosure to Third Parties

We may share your information with:

  • Service providers involved in delivering your pool (e.g. crane operators, installers, electricians)

  • Marketing and data tools such as Facebook, Google Analytics, email providers, or CRM systems

  • Insurers, local councils, or other authorities where required for permits or approvals

  • Professional advisors such as accountants or legal advisors

We do not sell your personal information.

 

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to improve performance, understand user behaviour, and deliver relevant ads (including remarketing). You can disable cookies in your browser settings if you prefer.

 

7. Accessing or Updating Your Information

You may request access to your personal information or ask for corrections by contacting us at:

admin@aloftpools.com.au

We aim to respond within a reasonable timeframe.

 

8. Opting Out

If you receive marketing emails or SMS messages from us, you can unsubscribe at any time by clicking the link provided or contacting us directly.

 

9. Overseas Disclosure

Some service providers we use (e.g. cloud storage or analytics tools) may store data overseas. We take steps to ensure these providers maintain appropriate data protection standards.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aloft Pools / Mode Living Pty Ltd
Email: admin@aloftpools.com.au
Website: www.aloftpools.com.au

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